FAQs

  • The short answer:

    Peace of mind.

    The long answer:

    Damage waiver will cover you from accidental damage or breakage to rental items. If something breaks accidentally during your rental, simply inform us as soon as possible, return the damaged or broken pieces and you will avoid replacement or repair charges being added to your invoice.

    The legal answer:

    Damage waiver is not insurance. You are responsible for any loss or damage to the Rented Items and for their return in the same condition in which they were received, except for ordinary wear and tear. If You accept the Damage Waiver, however, We agree to waive Our right to recover from You the amount of loss or damage to the Rented Items. You agree to immediately notify Us of any accident and promptly submit any applicable police reports. If You have insurance, the Damage Waiver becomes secondary, and You agree to exercise all rights available to You under Your insurance coverage and assign all claims and proceeds from Your insurance coverage to Us. Notwithstanding the forgoing, Your liability for loss of or damage to the Rented Items will not be waived in the following circumstances: (a) Loss of accessory Equipment, such as electrical cords. (b) Damage due to Your neglect or misuse. (c) Loss by willful neglect or abuse, theft, mysterious or unexplained disappearance, or shortages disclosed on inventory. (d) Loss of flatware, china, linens and glassware or damage thereto, unless You establish proof of the damaged Items (or pieces thereof) and such other evidence as We may reasonably require. (e) Linens bagged with food or moisture that causes stains or mildew, or linens with wax stains caused by candle wax. (f) For any loss or damage whatsoever to the Items, You agree to provide Us, upon request, with a police report on all losses to which this Damage Waiver modification applies.

  • If you would like to opt out of delivery service and you have the appropriate vehicle to pick up the rental items yourself, you are welcome to do so at no extra cost.

    Details:

    Our warehouse is open for pick up and returns from Monday to Friday between the hours of 10am and 3pm. We are closed on weekends.

    Please drive around to the north side of the building and park in front of garage door B (the one with the ramp). If the garage door is not open there is a door to the right of the propane cages where you can ring the bell for service.

    *Late returns will be charged 25% per day.

  • Party rental charges typically cover the cost of purchasing, cleaning, storing and maintaining rental inventory, among other things. They do not cover the cost associated with delivery. These costs include, but are not limited to fuel, insurance, truck purchases or rentals, truck maintenance, and labour costs. When you consider that furniture stores charge $75+ for delivery, per item, our delivery fee is quite reasonable. Not to mention, we do it all over again when we pick up the items. If you still feel that the delivery fees are too high, you are welcome to pick up your rentals and return them to us to save on the charges.

  • Yes, you will be charged for rental items that have not been used. Rental charges are for time out, even if you do not use everything. Those items have been reserved and prepared for you specifically and were not available for others to rent during that time. All items will still need to be cleaned after every use, even if they were not used.

  • We are always looking for hard working, friendly people to join our team. Some positions involve weekend, evening and overnight work. Others may be part time or seasonal.

    Please send in your resume to info@ddpartyrental.com and indicate which position you are applying for.

    Positions include:

    • Sales/Customer Service Representative

    • Tent Installer

    • Delivery Driver

    • Delivery Assistant

    • Laundry/Dishwasher